Who We Are
This website is operated by The Barn Gym ( ABN: 33682247097 ). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, enquire about our services, participate in our programs, or otherwise interact with us.
By using our website, submitting your information, or engaging with our services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
What Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Postal address
- Date of birth
- Emergency contact details
- Membership information
- Fitness goals and preferences
- Health and exercise screening information
- Payment and transaction details
- Marketing and communication preferences
- Records of communications with The Barn Gym
- Information submitted through contact forms, challenge registrations, booking systems, surveys or competitions
- Website usage information and analytics data
You may choose not to provide certain information; however, this may limit our ability to provide services to you.
How We Collect Information
We collect information when you:
- Submit an enquiry through our website
- Register for memberships, challenges or programs
- Book personal training sessions or classes
- Subscribe to newsletters or marketing communications
- Participate in competitions, events or promotions
- Complete health screening or fitness assessment forms
- Contact us via phone, email, social media or in person
- Visit and interact with our website
Where practical, we collect personal information directly from you. In some circumstances, we may receive information from third-party service providers, referral partners, payment processors or booking platforms.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide fitness services, memberships and programs
- Manage bookings and memberships
- Process payments
- Deliver customer support
- Monitor participation in training programs and challenges
- Send service updates and important notifications
- Improve our services and website experience
- Conduct marketing and promotional activities
- Measure advertising effectiveness
- Comply with legal obligations
- Maintain business records and administration
Where health or fitness screening information is collected, it will only be used for the purposes of providing safe and appropriate fitness services, or where required by law.
Disclosure Of Personal Information
We may disclose personal information to:
- Employees, coaches and contractors of The Barn Gym
- Payment processing providers
- Booking and scheduling platforms
- Website and technology service providers
- Marketing and email communication platforms
- Professional advisers including accountants, lawyers and insurers
- Government or regulatory authorities where required by law
- Any purchaser or successor in the event of a business sale, merger or restructure
We do not sell personal information to third parties.
Storage And Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using secure third-party systems and software providers.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security of your information.
We will retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Cookies And Website Analytics
Our website may use cookies, analytics tools and similar technologies to improve website performance and user experience.
These technologies may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring websites
This information is generally used in aggregated form and is not intended to personally identify you.
You may disable cookies through your browser settings; however, some website functionality may be affected.
Third-Party Services
We may use third-party providers such as booking systems, payment processors, email marketing platforms, social media platforms and analytics services.
These providers may store information on our behalf and may be located in Australia or overseas.
We encourage users to review the privacy policies of any third-party services linked from our website.
Photography And Media
The Barn Gym may take photographs and videos during classes, events, challenges or promotional activities.
These images may be used for marketing, promotional and social media purposes.
If you do not wish to appear in photographs or videos, please notify us in writing and we will make reasonable efforts to accommodate your request.
Communication And Marketing
We may contact you regarding:
- Memberships
- Programs and challenges
- Service updates
- Events
- Promotions
- Educational content
You may opt out of marketing communications at any time by using the unsubscribe link provided in emails or by contacting us directly.
Access And Correction
You may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete or out of date.
Requests can be made using the contact details provided below.
We may require proof of identity before providing access to personal information.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website and will take effect immediately upon publication unless otherwise stated.
Your continued use of our website and services constitutes acceptance of any revised Privacy Policy.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
The Barn Gym
Email: thebarngym1996@gmail.com
Phone: 0472660391
Address: 222 Pearcedale Rd Cranbourne South, 3977, Victoria, Australia
We will endeavour to respond to privacy enquiries and complaints within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):